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Email support@stockful.app and a real person will get back to you. You don’t need an account, a login, or an active subscription to contact us. We typically respond within one business day.

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What to include

You’ll get a faster answer if your first message includes:
  • Your store domain, for example your-store.myshopify.com
  • What you expected to happen, and what happened instead
  • Where in the app it happened, for example the page name or the report you ran
  • Roughly when it happened, including your timezone if you can
  • A screenshot or a screen recording if there’s something visible on screen
If you’re reporting a problem with a Slack alert or a scheduled report, tell us the Slack workspace and channel name too, and roughly when the message should have arrived.

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Answer it yourself first

Plenty of common questions are already covered in the documentation.

FAQs

Sync times, trials, plan limits, forecasting and AI questions

Getting Started

Installing Stockful and finding your way around

Alerts

Setting up stock alerts and delivering them to Slack

Plans & Billing

Pricing, trials, overage charges and cancelling

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Security and privacy

Use the same address for security and data protection matters, and we’ll route it to the right person.