Contact Support

Email support@stockful.app and a real person will get back to you. You don’t need an account, a login, or an active subscription to contact us. We typically respond within one business day.

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Your first reply may come from our AI assistant

Within a few minutes of your email arriving you may get a first reply from Stockful’s AI assistant. It says so at the top. It answers from the help docs and, when your email address matches a Stockful user, from your store’s data in Stockful. Anything it could not confirm is listed at the end of its reply rather than guessed at. A person reads every email conversation and follows up on it, so you do not need to reply to the assistant to reach one. If you would rather skip it, start your email with the word human and it goes straight to a person.

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What to include

You’ll get a faster answer if your first message includes:

• Your store domain, for example your-store.myshopify.com
• What you expected to happen, and what happened instead
• Where in the app it happened, for example the page name or the report you ran
• Roughly when it happened, including your timezone if you can
• A screenshot or a screen recording if there’s something visible on screen

If you’re reporting a problem with a Slack alert or a scheduled report, tell us the Slack workspace and channel name too, and roughly when the message should have arrived.

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Answer it yourself first

Plenty of common questions are already covered in the documentation.

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Security and privacy

Use the same address for security and data protection matters, and we’ll route it to the right person.

• Security vulnerabilities and incidents: support@stockful.app. See our Security Incident Response policy for what happens next.
• Data protection, GDPR and DPA requests: support@stockful.app. See our Privacy Policy and Data Processing Agreement.