Snoozed SKUs

Some products set off alerts far more often than the rest. Snoozing one stops every alert that mentions it, for as long as you choose, without turning the alert off for the rest of your catalogue. Snoozing covers the SKU at every location that stocks it, across all your alerts. If you have both a low stock and an out of stock alert running, you only need to snooze once.

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Snoozing a SKU

There are two ways in:

• Snooze this SKU on the Slack message itself, which opens the form with that product already filled in
• Snooze on any row of the History page

Both ask for how long, an optional reason, and an optional note. The note is worth filling in - it’s what tells you why the product is quiet when you come back to it weeks later.

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Managing snoozes

Snoozed SKUs in the header of the Alerts page lists everything currently silenced, with when each one expires and who snoozed it. Each SKU is one row. The Locations column reads All locations when every location stocking it is covered, which is what snoozing does by default. It shows a count like 2 of 3 instead when only some are, which happens if an alert is scoped to particular locations or someone cleared one by hand. The date shown is the earliest one, because that’s when you’ll start hearing about the SKU again. From there you can unsnooze a single SKU, or select several and unsnooze them together. Unsnoozing clears every location that row covers, and alerts start firing again straight away.