FAQs

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How long does the initial sync take?

It depends on the size of your catalog. Most stores finish within a few minutes. Larger catalogs (10,000+ products) may take longer. Sync starts automatically as soon as you reach the setup wizard - there’s no button to click. You’ll see a progress banner at the top of the app while it’s running.

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How does the free trial work?

Installing Stockful starts a 14-day free trial with full access to every feature - no plan selection or charge approval upfront. Subscribe any time during the trial and your remaining trial days are credited. If the trial ends without a subscription, the app becomes read-only for 7 days (your data keeps syncing), then tracking stops. Data is deleted 30 days after that, with an email warning beforehand. See Plans & Billing for details.

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Is Stockful free on development stores?

Yes. Development and client-transfer stores get full access free for as long as the store is on a development Shopify plan. The 14-day trial starts automatically when the store moves to a paid plan.

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Do all plans include the same features?

Yes. Every plan includes all features - reports, forecasting, alerts, health check, AI assistant, weekly digest, and anomaly detection. The only differences between plans are usage limits: tracked SKUs, locations, and your monthly AI chat message cap.

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What happens if I go over my plan limits?

Overage charges apply for SKUs and locations ($5 per 500 SKUs, $5 per location), capped per month so costs stay predictable. See Plans & Billing for the exact cap on your plan.

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How often is inventory data updated?

Inventory changes sync in real time via Shopify webhooks. Product data (titles, images, etc.) syncs once daily.

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Can I get alerts by email?

Yes. Set an alert’s Where to Email and add the recipients on that alert. Email alerts arrive as a daily or weekly summary rather than one message per event, because a per-event email on a large catalogue would be thousands of messages. Slack can be immediate or a summary.

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Why don’t I see forecast data for a product?

Forecasting requires sales history to calculate velocity. If a variant hasn’t sold in the velocity period you’ve configured (default 30 days), there’s no data to forecast from.

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Can I exclude products from tracking?

Yes. Go to Settings → Tracking and use the product exclusions filter to exclude products by vendor, product type, or tags.

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Does Stockful move my stock?

No. When you act on a transfer suggestion, Stockful creates a draft Shopify inventory transfer - nothing leaves the origin until you mark it ready to ship and ship it in Shopify yourself. Stockful never moves, commits, or receives stock on your behalf.

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What is the AI assistant and is it included?

The AI assistant is an in-app chat that answers questions about your inventory, explains Stockful concepts, and can propose changes (alerts, scheduled reports) that you confirm before they apply. It’s available on every plan; each plan has its own monthly chat message cap.

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What other AI features come with Stockful?

Alongside the assistant: a weekly Slack digest summarising the week, daily anomaly detection on your sales velocity, and AI-suggested forecast thresholds. All included on every plan.

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What data does Stockful send to OpenAI?

AI features send product, inventory, and sales data needed to answer your question or produce the output (digest, anomaly narrative, suggestions). Customer contact details are never sent. See Settings → AI for the full data & privacy statement.

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Can I turn AI off?

Yes. Go to Settings → AI and toggle Enable Stockful AI off. That stops the assistant, digests, anomaly scans, and threshold suggestions. You can also disable individual features without turning the whole thing off: switch off the weekly insights in Settings → AI, and deactivate your Sales spike or drop alert under Alerts.

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What happens if I uninstall Stockful?

Uninstalling removes the app from your store. Your historical data is retained for 48 hours in case you reinstall. After that, all data is permanently deleted. Stockful does not modify any product, pricing, or order data in Shopify. We write to inventory in three places, all of them things you ask for: receiving a purchase order updates the stock you received, the health check can fix a missing cost, SKU or barcode in-app, and acting on a transfer suggestion creates the transfer.

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How do I contact support?

Email us at support@stockful.app. We typically respond within one business day. See Contact Support for what to include in your message.