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How long does the initial sync take?

It depends on the size of your catalog. Most stores finish within a few minutes. Larger catalogs (10,000+ products) may take longer. You’ll see a progress indicator while it’s running.

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Do all plans include the same features?

Yes. Every plan includes all features - reports, forecasting, notifications, everything. The only differences between plans are usage limits: tracked SKUs, locations, and history retention.

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What happens if I go over my plan limits?

Overage charges apply for SKUs and locations ($5 per 500 SKUs, $5 per location). Overages are capped at $100/month so costs stay predictable.

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How often is inventory data updated?

Inventory changes sync in real time via Shopify webhooks. Product data (titles, images, etc.) syncs once daily.

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Can I get notifications by email?

Notification rules currently deliver via Slack only. Report schedules can deliver via email or Slack.

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Why don’t I see forecast data for a product?

Forecasting requires sales history to calculate velocity. If a variant hasn’t sold in the velocity period you’ve configured (default 30 days), there’s no data to forecast from.

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Can I exclude products from tracking?

Yes. Go to Settings → Tracking and use the product exclusions filter to exclude products by vendor, product type, or tags.

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What happens if I uninstall Stockful?

Uninstalling removes the app from your store. Your historical data is retained for 7 days in case you reinstall. After that, all data is permanently deleted. Stockful does not modify your Shopify inventory data - it only reads it.

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How do I contact support?

Reach out via the Shopify App Store listing page or email us directly. We typically respond within one business day.