How long does the initial sync take?
How long does the initial sync take?
It depends on the size of your catalog. Most stores finish within a few minutes. Larger catalogs (10,000+ products) may take longer. You’ll see a progress indicator while it’s running.
Do all plans include the same features?
Do all plans include the same features?
Yes. Every plan includes all features — reports, forecasting, notifications, everything. The only differences between plans are usage limits: tracked SKUs, locations, and history retention.
What happens if I go over my plan limits?
What happens if I go over my plan limits?
Overage charges apply for SKUs and locations ($5 per 500 SKUs, $5 per location). Overages are capped at $100/month so costs stay predictable.
How often is inventory data updated?
How often is inventory data updated?
Inventory changes sync in real time via Shopify webhooks. Product data (titles, images, etc.) syncs once daily.
Can I get notifications by email?
Can I get notifications by email?
Notification rules currently deliver via Slack only. Report schedules can deliver via email or Slack.
Why don't I see forecast data for a product?
Why don't I see forecast data for a product?
Forecasting requires sales history to calculate velocity. If a variant hasn’t sold in the velocity period you’ve configured (default 30 days), there’s no data to forecast from.
Can I exclude products from tracking?
Can I exclude products from tracking?
Yes. Go to Settings → Tracking and use the product exclusions filter to exclude products by vendor, product type, or tags.
What happens if I uninstall Stockful?
What happens if I uninstall Stockful?
Uninstalling removes the app from your store. Your historical data is retained for 7 days in case you reinstall. After that, all data is permanently deleted. Stockful does not modify your Shopify inventory data — it only reads it.
How do I contact support?
How do I contact support?
Reach out via the Shopify App Store listing page or email us directly. We typically respond within one business day.