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Alerts watch your inventory and tell you in Slack or by email when conditions you care about are met. All plans include unlimited alerts.
The alerts list
Slack alerts need a Slack connection, set up in Settings, under App, on the Alert settings page. Email alerts need no connection at all.

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Alert types

For a low stock alert you choose how the threshold is measured:
  • Days of cover - fires when a variant’s days of supply, based on recent sales velocity, falls below your number. Best for catching stockouts before they happen, even on fast movers.
  • Units - fires when available units fall to or below your number. Best for a fixed floor regardless of how fast something sells.

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Creating an alert

Creating an alert: trigger, scope, and channel
  1. Go to Alerts in the main menu, and click Create alert
  2. Choose a trigger type and set the threshold. For low stock, also choose whether it’s measured in days of cover or units
  3. Choose where it goes and how often, under Delivery
  4. Choose which SKUs to watch - all SKUs, selected SKUs, or a filter
  5. Save the alert
Alerts are evaluated in real time as inventory changes arrive from Shopify. You can pause or edit an alert at any time. The same variant won’t be alerted on again until the cooldown passes, so a SKU hovering around its threshold doesn’t fill your channel. The cooldown is 24 hours by default and you can change it in Alert settings - anything from an hour to a week. It applies per location and per trigger, so the same product can still alert about a different problem.

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Where alerts go, and how often

Each alert has its own delivery settings, so a low stock alert can post to Slack the moment it happens while a reorder alert arrives as one email each morning. Where is Slack or email. Slack posts to a channel. Email goes to the recipients you add on that alert, which do not have to be the same people for every alert. How often is immediate, daily or weekly: Daily and weekly report what the alert caught over the period, not whatever happens to be low when they send. A SKU already reported yesterday isn’t listed again unless it alerts again, which is what makes this different from a scheduled report.
Email can’t be immediate. A per-event email on a large catalogue is thousands of messages, so email is always a summary. Slack can be any of the three, including a daily summary.
Emails carry an unsubscribe link. Using it removes that one address from that one alert, and leaves your other alerts alone. If it was the only recipient, the alert is turned off rather than left running with nowhere to send.

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Testing an alert

Send test on a saved alert shows what it will actually produce: a single message for an immediate alert, or a sample digest for a daily or weekly one. Email tests go to one address only, so testing never mails the whole team. Test sends don’t count towards the cooldown.
Start with a broad alert (all SKUs, generous threshold) and refine once you see which alerts are useful.