> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stockful.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> The Slack connection every alert delivers through, a default channel for new alerts, how long a SKU stays quiet after alerting, and when alerts are held back.

## Connecting Slack

Slack is connected once for your whole store, not per alert. The same connection delivers scheduled reports, so connecting it once covers both.

1. Go to **Settings**, then under **App** click **Alert settings**
2. On the **Slack** row click **Connect**, and authorize Stockful in the popup
3. Once connected, you can select a Slack channel when creating alerts

The same row appears on the **Integrations** page alongside your other connections. Connecting or disconnecting in either place does the same thing.

## Default channel

Once Slack is connected you can pick a channel that new alerts start on, so creating one doesn't begin by choosing the same channel every time. It's only a starting point - you can change the channel on any alert, and changing the default never touches alerts you've already made.

## Cooldown

How long a SKU stays quiet after it alerts, so a product hovering around its threshold doesn't fill your channel.

The default is 24 hours. Anything from an hour to a week is available, and it applies per location and per trigger - the same product can still alert about a different problem at a different location.

Shorter means faster warnings and more messages. Longer means quieter, but you may hear about a problem later than you would like. If one particular SKU is the problem rather than the setting, snooze it instead.

## Quiet periods

Set **quiet hours** - a time range during which Slack alerts are held back.

You can also mark whole **quiet days**. No alerts are sent on those days at all, midnight to midnight, so a shop that doesn't want Saturday alerts doesn't have to fake it with a 00:00 to 23:59 window.

Once a window or a quiet day is set you can choose what happens when it ends:

* **Send what was held back** (the default). Alerts that fired overnight are re-checked against current stock and sent when the window closes. Anything that resolved itself in the meantime isn't sent.
* **Don't send anything from the quiet period.** Alerts that fire during quiet hours are let go, and you won't be told about them later.

Pick the second one if a morning catch-up is more noise than help. Bear in mind a problem that started at 3am and hasn't moved since will never reach you.

## During a promotion

If you have declared a promotion in the [promotion calendar](/user-guide/forecasting/promotions), **low stock** and **reorder point** alerts are held back for the days it runs, including the first and last. Stock falling fast during a promotion you planned is the promotion working, so alerting on it is noise at the busiest moment of your year.

**Out of stock** alerts still fire. Selling out mid-promotion is lost sales and possibly a storefront problem, so it matters more then, not less. **Back in stock** alerts keep firing too, since a recovery is worth hearing about straight away.

Nothing to switch on: it follows the dates you already declared, and applies only to the products the promotion covers.