> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stockful.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> How to reach the Stockful team for help with the app, billing, security or data requests. No account needed, just email us.

Email **[support@stockful.app](mailto:support@stockful.app)** and a real person will get back to you. You don't need an account, a login, or an active subscription to contact us.

We typically respond within one business day.

## What to include

You'll get a faster answer if your first message includes:

* Your store domain, for example `your-store.myshopify.com`
* What you expected to happen, and what happened instead
* Where in the app it happened, for example the page name or the report you ran
* Roughly when it happened, including your timezone if you can
* A screenshot or a screen recording if there's something visible on screen

If you're reporting a problem with a Slack alert or a scheduled report, tell us the Slack workspace and channel name too, and roughly when the message should have arrived.

## Answer it yourself first

Plenty of common questions are already covered in the documentation.

<CardGroup cols={2}>
  <Card title="FAQs" icon="circle-question" href="/user-guide/faqs">
    Sync times, trials, plan limits, forecasting and AI questions
  </Card>

  <Card title="Getting Started" icon="rocket" href="/user-guide/getting-started">
    Installing Stockful and finding your way around
  </Card>

  <Card title="Alerts" icon="bell" href="/user-guide/alerts/index">
    Setting up stock alerts and delivering them to Slack
  </Card>

  <Card title="Plans & Billing" icon="credit-card" href="/user-guide/plans-and-billing">
    Pricing, trials, overage charges and cancelling
  </Card>
</CardGroup>

## Security and privacy

Use the same address for security and data protection matters, and we'll route it to the right person.

* **Security vulnerabilities and incidents:** [support@stockful.app](mailto:support@stockful.app). See our [Security Incident Response](/policies/security-incident-response) policy for what happens next.
* **Data protection, GDPR and DPA requests:** [support@stockful.app](mailto:support@stockful.app). See our [Privacy Policy](/policies/privacy-policy) and [Data Processing Agreement](/policies/data-processing-agreement).